Customer Service Representative

1 week ago

Pittsburgh, Pennsylvania, United States Dollar Bank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dollar Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Handle customer phone inquiries regarding ATM, debit and credit card transactions, reporting of lost/stolen items such as cards and checks.
  • Document debit and ATM disputes as well as account fraud reporting, travel notifications, debit card limit increases and assist customers with credit card payments.
  • Provide branches/departments with the back-office support necessary to help them service their customers' needs.
  • Open new business credit cards for corporate customers.
  • Maintain an awareness of new operational policies and procedures and compliance of REG E and REG Z and utilize this knowledge in the day-to-day operations of the department.
  • All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program.
  • Compliance with regulatory laws and company procedures is a required component of all position descriptions.
  • Other responsibilities as assigned.
Requirements
  • High school diploma/GED.
  • Familiarity with Microsoft Word and Excel.
  • One year of customer service experience that includes dealing with external customers on a regular basis.
  • Ability to diplomatically handle emotionally charged telephone calls.
  • Ability to effectively communicate both orally and in writing with customers and bank employees.
  • Must be an involved team player and positive acceptor of on-going change.
  • Attention to detail and good organizational skills.
  • Ability to learn Bank products/services/fees.
Preferred Qualifications
  • Knowledge of Credit Card products and services.
  • Branch banking experience.
  • Knowledge of general ledger balancing or researching out-of-balance conditions.
Benefits

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

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