PeopleSoft Tech Support Specialist

1 day ago


Nashville, Tennessee, United States Tekfortune Inc Full time
About the Role

We are seeking a highly skilled Tech Support Specialist to join our Hosting Services WM USA team in Nashville, TN. As a key member of our team, you will be responsible for ensuring production stability and availability for key operational business processes.

Key Responsibilities
  • Handle incident escalation and management
  • Perform Problem Management on production issues
  • Perform Incident trend analysis
  • Prioritize remediation activities with delivery teams
  • Conduct deep-dive post-mortems
  • Drive process improvement initiatives alongside global production support projects
  • Act as coach for junior members of the team
  • Create and maintain written procedures and make available for audit or management review
  • Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders
Requirements
  • Demonstrable experience in IT delivery and support (5+ years)
  • Experience in the Finance or Banking Industry
  • A proven track record of collaborating in matrix environments
  • In-depth knowledge incident and problem management practices
  • Knowledge on SRE framework
  • Solid technical (PeopleSoft, UNIX, JAVA, databases, tools, automation) and presentation skills
  • Highly refined and professional in verbal and written communications
  • Experience of managing a relationship with vendors and other stakeholders
  • Operating in a global team environment
  • Bachelor's degree in business related area
  • ITIL qualified & proficient in using Service Now
  • Experience with monitoring tools like AppDynamics and Splunk
About Us

We are a leading financial services firm that offers a combination of wealth management, asset management, and investment banking services on a global and regional basis. We aim to be the world's leading wealth manager and the top universal bank in Switzerland, complimented by an investment bank and asset manager which are world-class in their chosen areas of focus.

Our IT function is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of Banking across a wide range of systems and functions.



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