Shift Operations Manager

4 weeks ago


Warren, Ohio, United States Chick-fil-A Howland Full time
Shift Operations Leader Job Description

This posting is for a Shift Leader with a schedule of either 6AM-3PM or 2PM-11PM, five days a week. At Chick-fil-A Howland, we're seeking developed leaders to support the business by communicating, tracking, training, and coaching all team members on achieving service and revenue goals as a team.

As a Shift Leader, you will work in a fast-paced environment that serves over a thousand guests daily. You will oversee team members in the development of the business and in the continual pursuit of "Operational Excellence" while creating a positive work culture.

Key Responsibilities:

  • Complete understanding of each key position in both the front and back of the store.
  • Must be able to meet the physical demands of the position, including standing for up to 9 hours and lifting up to 40 lbs.
  • Demonstrate knowledge of the brand and menu items.
  • Follow sanitation and safety procedures.
  • Maintain regular and consistent attendance and punctuality.
  • Follow Chick-fil-A's operational policies and procedures.
  • Maintains a positive working relationship and treats all employees with honor, dignity, and respect while providing them with direction and feedback.
  • Serves as subject matter expert to leadership for ongoing hospitality and service support.
  • Works with the Leadership Team to ensure appropriate daily restaurant staffing levels.
  • Must be an excellent coach, communicator, and team builder.
  • Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
  • Responsible for facilities management.
  • All other duties as assigned.

Requirements:

  • Experience as a leader in the customer service and/or production environment.
  • Proven ability to lead in quick-paced environments as part of a team.
  • Basic computer competency.

Benefits:

  • Sundays off.
  • Opportunities for individual growth.
  • Leadership program availability.
  • Career advancement opportunities.
  • Vacation benefit.
  • Scholarship opportunity.

Free meal during shift. Uniform allowance. Starting wage: $35,000 - $37,000 based upon experience.



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