Veterinary Office Coordinator

4 days ago


Orange, Connecticut, United States Orange Veterinary Hospital Full time

About the Role

We are seeking a skilled and compassionate Client Service Representative to join our team at Orange Veterinary Hospital. As a CSR, you will be the first point of contact for our clients and will play a vital role in providing exceptional customer service and ensuring a positive experience for our patients and their owners.

Key Responsibilities

  • Deliver outstanding customer service to pet owners, responding to their needs and concerns in a timely and professional manner.
  • Schedule and confirm appointments, maintain accurate records, and provide estimates and invoices for payment.
  • Respond with empathy and compassion in stressful and emotional situations, providing support and guidance to clients.
  • Maintain a clean, organized, and welcoming lobby and front office area.
  • Educate clients on wellness plans, products, and services offered by our hospital.
  • Perform opening and closing procedures, including end-of-day reports and deposits.
  • Enter data accurately and efficiently, including client questionnaires, referral information, and other relevant details.
  • Distribute mail and ensure that referral letters and lab results are sent to the corresponding veterinarians.
  • Admit patients, ensuring that all necessary information is up-to-date and accurate.

Requirements

  • 1-3 years' experience in a veterinary practice or human medical practice, preferably in a front desk or customer service role.
  • Proficiency in computer software, including email, word processing, and spreadsheet applications.
  • Basic math skills to handle deposits, make change, and process payments.
  • Understanding of veterinary terminology and ability to communicate effectively with clients and veterinary team members.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

About Us

Orange Veterinary Hospital has been providing compassionate and top-notch care to our community for over 45 years. We pride ourselves on delivering a hometown feel combined with progressive medical expertise. As a United Veterinary Care Partner hospital, we support our team members in creating sustainable and fulfilling careers in a profession we love.



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