Housing Program Administrator

4 days ago


Cincinnati, Ohio, United States Cincinnati Metropolitan Housing Authority Full time
About the Role

We are seeking an experienced Housing Program Manager to join our team at Cincinnati Metropolitan Housing Authority.

Job Summary

The Housing Choice Voucher Program Manager is responsible for overseeing the daily operations of the HCV Program, ensuring compliance with HUD regulations and excellent customer service.

Main Responsibilities
  • Manage day-to-day operations for applicant screening and eligibility determination, as well as annual and interim re-certification for HCV residents.
  • Solve moderately complex problems and/or conducts moderately complex analysis that leads to effective program administration.
  • Ensure staff compliance with CMHA's Administrative Plan, Standard Operating Procedures, and HUD regulations.
  • Supervise and review work of assigned staff.
  • Evaluate work quality and monitor staff productivity among staff and quality control and data integrity of transactions completed by staff.
  • Participate in interviews for selection of hiring staff.
  • Serve as a point of contact to resolve non-routine issues for participants and landlords/owners.
  • Respond to complaints from applicants, tenants, and landlords. Investigate and resolve complaints as appropriate.
Requirements

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Demonstrated work experience with a diverse, low-income population and communicate effectively with a variety of clients, landlords, staff, and visitors.
  • Working knowledge of tenant/landlord law and contract administration.
  • Experience working in a high-volume call and production environment with high-performance guidelines and stringent deadlines.
  • Excellent written and verbal communication skills.
  • Demonstrated proficiency in using computerized business applications, such as Word, Excel, etc.
Preferred Qualifications

Bachelor's degree in an area such as public administration, community planning, urban studies, business administration, etc.; or an equivalent combination of education and related working experience.

Housing Choice Voucher Program Management Certification or equivalent within 1 year of employment.

Three (3) years of management/supervisory experience of a large staff.

Compensation

The estimated salary for this position is $75,000-$90,000 per annum, depending on qualifications and experience.



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