CSR Order Fulfillment Coordinator

1 month ago


Waukesha, Wisconsin, United States The Gund Company Full time
Job Summary

We are seeking a highly skilled CSR Order Fulfillment Coordinator to join our team at The Gund Company. As a key member of our customer service team, you will be responsible for managing the order fulfillment process to ensure complete customer satisfaction.

Key Responsibilities
  • Implement and manage the order fulfillment process with precision and efficiency.
  • Navigate through ERP-CRM software and database systems to enter quotes and customer orders.
  • Proactively follow up on quotes to understand customer needs and preferences.
  • Accurately respond to customer inquiries and quote requests in a timely and complete manner.
  • Build relationships with customers to understand their requirements and communicate them to our production team.
  • Coordinate with the production department to obtain accurate job cost estimates and follow up on job cost performance.
  • Manage customer inventory requirements through the use of purchase requisition processes.
  • Assist with RMA's, NCM's, and DDB Red Cards regarding customer complaints.
Requirements
  • Ability to communicate effectively and professionally with customers.
  • Ability to establish and improve company procedures for using software systems to efficiently manage the order fulfillment process.
  • Proficiency with Windows-based software, including Microsoft Office applications.
  • Basic to intermediate math aptitudes and a detail-oriented information processing capability.
  • A college degree in business or equivalent experience with formal training, preferred.
  • Experience with reading and interpreting technical drawings, preferred.
Why Join Us?

The Gund Company is a 30% employee-owned company through our ESOP (Employee Stock Ownership Plan). Our employees have a vested interest in our company's success and enjoy a safe and healthy work environment, competitive wages, comprehensive benefits, and a 401(k) retirement savings program with a 50% employer match up to 6% of contributions.

We are committed to providing a work environment that is inclusive and respectful of all employees. We are an equal opportunity employer and welcome applications from diverse candidates.



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