Implementation Specialist II

5 days ago


El Paso, Texas, United States ADP Full time
About the Role

We are seeking a highly skilled Client Onboarding Specialist to join our team at ADP. As a key member of our implementation team, you will be responsible for delivering exceptional onboarding experiences for our clients, ensuring they achieve long-term success with our industry-leading payroll and HR solutions.

Key Responsibilities
  • Onboard clients and develop their skills and confidence to use our products with ease.
  • Implement ADP technologies, analyzing existing systems, interface requirements, and business processes to deliver a comprehensive solution.
  • Partner internally with ADP associates in sales and customer service, exchanging routine information and collaborating on client projects.
  • Work on multiple time-sensitive projects, communicating effectively with clients and ADP teams to ensure seamless implementation.
  • Organize daily schedules, managing a high volume of inbound calls and prioritizing tasks to meet client needs.
Requirements
  • High school diploma or equivalent.
  • Basic project management skills and ability to work overtime during peak seasons.
  • Strong communication and interpersonal skills, with a focus on building rapport and trust with clients.
What We Offer
  • A dynamic and inclusive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a safe and welcoming space for all employees.
About ADP

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.



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