Graduate Assistant

2 days ago


Joliet, Illinois, United States University of St. Francis Full time
Job Title:

Graduate Assistant & Support Supervisor

Job Summary:

The University of St. Francis is seeking a Graduate Assistant & Support Supervisor to join our Technology Support Center team. This is an advanced customer service role that requires strong technical skills, leadership abilities, and excellent communication skills.

Responsibilities:
  • Respond to support issues that come into the TSC desk
  • Supervise student workers and oversee their work
  • Respond to field-based support issues on campus
  • Contribute to and/or refine the documentation and knowledge base of the TSC
Requirements:
  • Accepted into a USF Graduate program of study
  • Experience working in a customer service function for a technology support department
  • Advanced knowledge of common computer operating systems and software applications
  • Leadership aptitude
  • Ability to communicate written technical information in a clear and concise manner
Preferred Qualifications:
  • Bachelor's degree in Management, Education, or Technology areas
  • Experience working in a help desk or call center capacity
Pay and Benefits:

$5000 stipend August through May and tuition waiver up to 9 graduate credits for spring semester.

Work Schedule:

20 hours per week during the Fall and Spring term.


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