Front Office Coordinator

7 days ago


London, Kentucky, United States Commonwealth Pain & Spine Full time
Overview

The Commonwealth Pain & Spine team is seeking a highly skilled Front Office Assistant to join our dynamic healthcare organization. This role is crucial in delivering exceptional patient experiences, and we are committed to supporting the success of our staff members.

Salary Information

The estimated annual salary for this position is $45,000 - $55,000, depending on qualifications and experience.

Job Responsibilities

As a Front Office Assistant, you will be responsible for:

  • Greeting patients warmly and efficiently checking them in, updating appointment status, and ensuring seamless communication throughout their visit.
  • Assisting patients with intake forms, inspecting them for completeness and accuracy, and providing clear guidance when necessary.
  • Calls patients with reminders about upcoming appointments, rescheduling as needed to ensure minimal disruption to their schedules.
  • Responding promptly to all phone calls, providing accurate information, assistance, or transferring calls to relevant personnel.
  • Establishing and maintaining positive relationships with referral sources, fostering a network of trusted partners for the organization.
  • Checking patients out, scheduling follow-up visits, procedures, and presenting appointment cards in a timely manner.
  • Maintaining accurate records by entering patient information and notes into the Electronic Medical Record (EMR) system.
  • Scanning applicable patient paperwork for secure storage and easy access.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A high school diploma or equivalent; preferably a degree in healthcare administration or a related field.
  • Excellent communication, organizational, and interpersonal skills, enabling effective collaboration with colleagues and patients.
  • Familiarity with electronic medical records systems and software applications used in healthcare settings.
  • Able to work accurately in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities simultaneously.
  • Demonstrated ability to maintain confidentiality, handle sensitive information discreetly, and adhere to HIPAA guidelines.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range.
  • Opportunities for professional growth and development within the organization.
  • A supportive work environment that encourages teamwork and open communication.


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