University IT Support Specialist
4 days ago
We are seeking an IT Helpdesk Technician to join our team at the University of Mount Saint Vincent. The successful candidate will play a vital role in providing technological support to our community via phone, email, remote support, or in person.
About the RoleThis full-time position involves working directly with users to address and resolve issues related to software, hardware, basic networking, and telephone systems. As an IT Helpdesk Technician, you will be responsible for installing, maintaining, configuring, updating, troubleshooting, and resolving issues with PCs, peripherals, and software.
Key Responsibilities:
- Customer Service: Providing courteous and responsive customer service to the university community via various communication channels.
- Hardware and Software Support: Installing, maintaining, configuring, updating, troubleshooting, and resolving issues with PCs, peripherals, and software.
- Troubleshooting: Diagnosing and troubleshooting hardware and software failures, including basic network-related problems.
- Telecom Support: Offering support for telephone and voicemail systems.
- AV Equipment Support: Setting up and troubleshooting audio/visual equipment for presentations.
- Technology Integration: Supporting and implementing technology in classrooms.
- Computer Lab Support: Assisting with the installation, maintenance, repair, and configuration of hardware and software on computer lab systems.
- Rollouts: Coordinating computer rollouts for employees and departments.
- Training: Training employees and students to use University technology effectively.
- Documentation: Screening, diagnosing, and resolving Help Desk inquiries, while documenting all activities and solutions.
- Cybersecurity: Assisting in managing cybersecurity training programs.
Requirements:
- Bachelor's degree required.
- Recent experience in supporting and troubleshooting Windows and Apple devices, including their operating systems.
- Familiarity with system principles, theories, concepts, and technologies.
- Basic understanding of networking concepts such as IP, DHCP, and DNS.
- Strong customer service skills with a focus on responsiveness and problem-solving.
- Skilled in Microsoft Office Suite, Microsoft Teams, and Microsoft OneDrive.
- Highly detail-oriented with strong analytical and problem-solving abilities.
- Capability to lift and/or move objects weighing up to 50 pounds as needed.
Preferred Qualifications:
- Practical knowledge of data networks, peripherals, and infrastructure cabling.
- Experience with BANNER or other ERP solutions.
- Familiarity with disk imaging software.
- Experience with Avaya phone systems.
What We Offer:
- $65,200 per year.
- 20 Vacation Days, 12 sick days.
- Medical, dental, vision insurance.
- Flexible Spending Account (FSA).
- Enhanced Short Term Disability Insurance.
- 100% employer-sponsored Long Term Disability.
- Voluntary Life Insurance.
- Commuter Benefits.
- Contribution in a 403(b) Retirement Plan.
- Employee Assistance Program.
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