Cybersecurity Support Specialist

7 days ago


Novi, Michigan, United States Pomeroy Full time
About the Role

We are seeking a highly skilled Cybersecurity Support Specialist to join our team at Pomeroy in Novi, MI. This is a 12-month contract opportunity with potential to extend or convert to hire in the future.

The successful candidate will provide exceptional technical support to our clients, ensuring seamless IT operations and resolving issues efficiently.

Responsibilities
  • Provide advanced technical support for user devices, including laptops, PCs, printers, and mobile devices.
  • Deliver A/V support for critical meetings, ensuring high-quality presentations and video conferencing.
  • Document customer issues, troubleshooting steps, and resolution in a call tracking tool, maintaining accurate records.
  • Promote excellent customer relations, aligning with company policies and goals.
  • Install and maintain hardware and software, ensuring optimal system performance.
  • Collaborate with next-level support teams to resolve complex issues.
  • Communicate customer perspectives to project teams, facilitating effective product enhancements.
Requirements
  • 4+ years of experience in desktop hardware & software support.
  • Expertise in Windows 10, Windows 11, and Windows Server-based devices.
  • Ability to facilitate clear understanding of business processes, goals, and drivers to define system, process, and training solutions.
  • Experience supporting VIPs and understanding their specific needs.
  • Knowledge of installing and maintaining customer equipment and/or software.
  • Ability to prioritize call tickets and manage workload effectively.
  • Availability for after-hours support when required.
Compensation

The estimated salary range for this role is $70,000 - $90,000 per year, depending on experience and qualifications. This compensation package reflects the value we place on your expertise and dedication.



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