Manager of Customer Experience

4 days ago


Bradenton, Florida, United States United Placement Group Full time
Key Responsibilities
  • Staff Management: Lead and develop a team of call center representatives to ensure high performance and customer satisfaction.
  • Performance Monitoring: Analyze key metrics and prepare reports to assess team performance against established objectives.
  • Goal Development: Collaborate with senior management to set daily operational goals that align with company objectives.
  • Coaching and Training: Provide regular coaching sessions to enhance team skills and address performance issues.
  • Process Improvement: Identify opportunities for operational enhancements and implement effective solutions.


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