IT Infrastructure Optimization Lead

1 week ago

Poughkeepsie, New York, United States TEKRRA1 Full time

Job Overview:

We are seeking a highly skilled IT Infrastructure Optimization Lead with extensive experience in Storage Network Engineering, specifically in PowerEdge storage environments. This role involves managing and optimizing server and network infrastructure while handling incident coordination and troubleshooting for a robust IT environment.

Key Responsibilities:

  • Infrastructure Management: Serve as an expert in server and network infrastructure, ensuring high availability and efficient operations.
  • Incident Management: Perform service incident coordination, open service requests on behalf of the customer, and lead incident isolation and troubleshooting.
  • Log and Report Management: Monitor, manage, and review log files to track incidents and performance; generate regular operational reports to document and communicate system status and improvements.
  • Root Cause Analysis: Actively participate in root cause analysis reviews to identify and resolve recurring issues, contributing to continuous improvement.
  • Customer and User Support: Manage and respond to customer and user requests promptly to ensure high satisfaction and effective service delivery.
  • Process Optimization: Recommend and implement procedural changes to optimize operational efficiency and performance. Share best practices learned from other engagements to enhance the current processes.
  • Solution Documentation: Assist in documenting policies and procedures, working closely with compliance managers and other key stakeholders to ensure alignment with best practices and standards.
  • Configuration Management: Perform any necessary incremental host and network configuration beyond the initial deployment scope, ensuring all systems are optimized for peak performance.

Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.

Required Skills and Qualifications:

  • Network Administration Expertise: Extensive experience as a Network Administrator, with proven expertise in server and network infrastructure.
  • Storage Experience: Hands-on experience with PowerEdge storage systems.
  • Incident Response Skills: Ability to effectively isolate, troubleshoot, and resolve network and server-related incidents.
  • Analytical and Reporting Skills: Strong skills in log management, report generation, and root cause analysis.
  • Communication Skills: Excellent verbal and written communication skills to effectively collaborate with customers, users, and internal teams.
  • Documentation Skills: Ability to assist with policy and procedure documentation, ensuring clear, accurate, and accessible records.

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