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Insurance Office Support Staff Representative

1 month ago

Romeo, United States Andrew Stebbins Agency LLC Full time

The Andy Stebbins Agency, a reputable Farm Bureau Insurance Agency in Romeo, Michigan, is seeking a highly skilled customer service agent to join their team. As a customer service agent, you will be responsible for interacting with existing and prospective customers, providing a small-town approach to customer service.

This role involves assisting customers with their questions, change requests, and payments for existing insurance policies. You will also identify and assess opportunities to offer customers and prospects products to meet their insurance needs. To be successful in this role, you must possess a current Michigan Property & Casualty License and have excellent communication skills, including phone contact handling and active listening.

The ideal candidate will have a proven track record of providing exceptional customer service, with the ability to multi-task, prioritize, and manage time effectively. You will also have a strong attention to detail and be able to research and resolve issues with quotes, policies, and change transactions.

In addition to a competitive base salary, this role offers bonus opportunities, paid time off, and set hours with weekends off. You will also have the opportunity to develop and maintain product knowledge through participation in educational opportunities and maintain a knowledge of insurance industry changes and trends.

Responsibilities:

  • Assist customers with their questions, change requests, and payments for existing insurance policies.
  • Identify and assess opportunities to offer customers and prospects products to meet their insurance needs.
  • Collect information needed to quote insurance offerings to customers and prospects.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Research and resolve issues with quotes, policies, and change transactions.
  • Comply with Agency procedures & adhere to agency service standards and timelines.
  • Utilize Agency technology and software applications including contact/policy management systems, document management systems and workflows.
  • Assist in maintain Agency procedures, files, and related documents.
  • Develop and maintain product knowledge through participation in educational opportunities.
  • Maintain a knowledge of insurance industry changes and trends.

Qualifications:

  • High school diploma or equivalent
  • Current Michigan Property & Casualty License
  • Proven customer support experience or experience as a client service representative
  • Excellent communication skills, including phone contact handling and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Demonstrated critical thinking and problem-solving skills
  • Attention to details
  • Experience using computers running Microsoft Windows, Microsoft Office applications, and other computer applications
  • Familiarity with contact manage systems and practices preferred

Benefits:

  • Base salary + commission opportunities
  • Bonus opportunities
  • Paid time off
  • Set hours with weekends off
  • Professional development opportunities
  • Continuing education support
  • Potential work-from-home opportunities