Technical Service Professional
1 day ago
Job Overview
We are seeking an experienced Technical Service Representative to join our team on the West Coast. As a key member of our technical service team, you will be responsible for supporting customers with their technical needs and providing tailored product recommendations.
About Us
IVM Chemicals is a global leader in the wood coatings, resins, and adhesives industries. We pride ourselves on delivering sustainable and tailored solutions to our customers.
The Role
You will be responsible for organizing and conducting technical trials, demonstrations, and training while collaborating with Technical Sales Managers to provide comprehensive technical assistance to customers. This includes anticipating, responding to, and following up on all existing client needs. You will also identify and address customers' technical needs by proposing tailored solutions and training their employees on proper product usage.
Responsibilities
- Organize and conduct technical trials, demonstrations, and training while collaborating with Technical Sales Managers to provide comprehensive technical assistance to customers.
- Anticipate, respond to, and follow up on all existing client needs.
- Identify and address customers' technical needs by proposing tailored solutions and training their employees on proper product usage.
- Assist Technical Sales Managers in the development of new products by gathering market intelligence and customer feedback to enhance the company's offerings.
- Collaborate internally to identify and highlight new business opportunities, product developments, and customer interactions.
- Prepare periodic reports on technical service visits and analyze customer needs to propose effective solutions or new product developments.
- Continuously enhance technical knowledge through training, industry events, and self-directed learning to remain informed about market trends and competitor activities.
- Effectively manage multiple responsibilities simultaneously with minimal supervision.
Requirements
- 3 or more years of experience in technical service, product support, or a related role, ideally in the coatings or manufacturing industry.
- Bachelor's Degree, preferably in the engineering or chemistry concentrations, or comparable work experience.
- Able to travel up to 75% of the time, or as required to visit customers and support technical trials.
- Outstanding organizational skills with the ability to manage and complete difficult assignments without direct supervision.
- Sound business judgment, strong decision-making, superior written and verbal communication skills.
- Excellent time management skills with a personal accountability mindset.
- Thrives in a team environment and is a positive team player.
- Technology and computer proficiency in Microsoft Office Suite.
Estimated Salary
$120,000 - $150,000 per year, depending on experience.
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