Quality Assurance Specialist
4 weeks ago
At SCAN Health Plan, we are committed to delivering exceptional service to our members. As a Quality Assurance Specialist, you will play a critical role in ensuring that our services meet the highest standards of quality and compliance.
Key Responsibilities:- Monitor staff and processes to ensure compliance with regulatory and company standards.
- Develop and implement standards, workflows, and processes that meet or exceed regulatory requirements.
- Provide feedback and coaching to staff to improve service quality and efficiency.
- Measure and analyze data to identify trends and areas for improvement.
- Support the Member Services Trainer in developing and presenting training programs.
- Bachelor's degree or equivalent experience.
- 5+ years of experience in the healthcare industry, preferably with Medicare benefits.
- Excellent communication and interpersonal skills.
- Competitive salary range: $52,000 - $84,500.
- Annual employee bonus program.
- Robust wellness program.
- Generous paid-time-off (PTO) and 11 paid holidays per year.
- Excellent 401(k) retirement savings plan with employer match.
- Robust employee recognition program.
- Tuition reimbursement.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional service and improving the lives of our members, we encourage you to apply.
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