Customer Service Representative

4 weeks ago


Portland, Maine, United States Cross Insurance Full time
Job Summary:

The Cross Insurance team is seeking a highly organized and detail-oriented Receptionist I - Front Desk Operations to join our Portland, Maine branch office. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing office operations, and ensuring a smooth day-to-day experience for our clients and staff.

Key Responsibilities:

Answer and direct inbound telephone calls efficiently and pleasantly
Greet visiting clients and ensure timely customer service
Maintain a tidy and organized office environment
Track and report staff attendance
Manage branch mail and petty cash
Complete daily checklists and special projects as assigned

Requirements:

Strong ability to multitask and maintain a positive demeanor
Excellent verbal and written communication skills
Experience with Microsoft Office and insurance industry knowledge a plus

What We Offer:

Competitive salary and benefits package
Opportunity to work with a dynamic and growing insurance company
Collaborative and supportive team environment

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