Customer Service Coach
3 weeks ago
Job Summary
We are seeking a skilled Customer Service Coach to join our Retail Banking team. As a Customer Service Coach, you will be responsible for coaching and mentoring Tellers on customer service skills and supervising conversations that enable referral opportunities for PNC products.
Key Responsibilities
- Coach and mentor Tellers on customer service skills
- Supervise conversations to enable referral opportunities
- Greet customers in the lobby and educate them on new technology
- Supervise customer transactions and assist with outbound calling initiatives
Requirements
- 1+ years of related experience
- Ability to coach and mentor Tellers
- Strong customer service skills
- Ability to work in a fast-paced environment
About PNC
PNC is a leading financial services organization that provides a comprehensive range of banking, investment, and wealth management services. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.
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