Customer Service Coach

3 weeks ago


Philadelphia, Pennsylvania, United States PNC Full time

Job Summary

We are seeking a skilled Customer Service Coach to join our Retail Banking team. As a Customer Service Coach, you will be responsible for coaching and mentoring Tellers on customer service skills and supervising conversations that enable referral opportunities for PNC products.

Key Responsibilities

  • Coach and mentor Tellers on customer service skills
  • Supervise conversations to enable referral opportunities
  • Greet customers in the lobby and educate them on new technology
  • Supervise customer transactions and assist with outbound calling initiatives

Requirements

  • 1+ years of related experience
  • Ability to coach and mentor Tellers
  • Strong customer service skills
  • Ability to work in a fast-paced environment

About PNC

PNC is a leading financial services organization that provides a comprehensive range of banking, investment, and wealth management services. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.



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