Housekeeping Lead

4 weeks ago


Hartford, Connecticut, United States Crothall Healthcare Full time
Job Summary

As a Housekeeping Lead, you will be responsible for supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to unit standards. You will also assist in ensuring optimum service to guests and resolve internal/external guest complaints to ensure guest satisfaction.

Key Responsibilities
  • Provide quality service to customers by providing one-on-one attention to detail.
  • Ensure assigned staff have reported to work and clocked in properly; document late or absent employees.
  • Resolve internal/external guest complaints to ensure guest satisfaction.
  • Document call offs, and replace for any shift.
  • Coordinate assigned staff breaks.
  • Prepare and distribute assignment sheets to staff and review priorities.
  • Assign designated keys, radios, and beepers to assigned staff; maintain accurate records of such assignments and ensure security of keys.
  • Check all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems; instruct designated personnel to correct deficiencies.
  • Inspect areas to confirm cleaning standards have been met.
  • Assist staff to ensure highest standards of cleanliness and service.
  • Conduct staff training as assigned.
  • Contribute to the team; exhibit professionalism with customers, fellow employees, and others.
Benefits
  • Full-time and part-time positions offer a range of benefits, including retirement plans, associate shopping programs, health and wellness programs, discount marketplaces, identity theft protection, pet insurance, and other voluntary benefits.
  • Full-time positions also offer medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance programs, and flexible spending accounts.

Crothall Healthcare is an equal opportunity employer and is committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


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