Digital Program Manager

4 weeks ago


Commerce City, Colorado, United States DHD Consulting Full time

h3JobDescription/h3pWeareseekingahighlyskilledbProgramManager/btoleadthesuccessfullaunchandgrowthofanewmobileapplicationforourbrand.Theidealcandidatewillhaveextensiveexperienceindigitalprogrammanagement,particularlywithintheretailorquick-servicerestaurant(QSR)space./ph4KeyResponsibilities:/h4ullibLeadMobileAppLaunch:/bOverseetheexecutionandimplementationofthenewmobileapplication,workingcloselywiththeanalystandtechnicalmanagertomonitorandevaluateappperformance./lilibProgramManagement:/bDefineprogramsuccessmetrics,developdetailedprojectplans,establishmilestones,andallocateresources.Proactivelyidentifyrisksandescalatechallengestoleadership,providingactionablesolutions./lilibStrategyDevelopment:/bDeviseadata-drivenstrategytoimprovecustomerexperienceanddriveretention,frequency,andacquisition.Ensurealignmentofprogramobjectiveswithbusinessgoals./lilibCross-FunctionalCollaboration:/bCollaboratewithcross-functionalteamsincludingmarketing,IT,andleadershiptoensureprogramobjectivesaremetandcontinuouslyoptimizedforperformance./lilibStakeholderCommunication:/bServeastheprimarypointofcontactforallprogram-relatedactivities,regularlyupdatingstakeholdersonprogress,challenges,andoutcomes./lilibContinuousImprovement:/bImplementmechanismsforcontinuousimprovement,prioritizenewcapabilitiesfortheprogram,andmanagetheproductbacklogtoensureongoingprogramdevelopment./lilibTechnicalCoordination:/bWorkcloselywithdevelopmentteamsandstakeholders,especiallyinpartnershipwithKoreaHQ,tounderstandtechnologyconstraintsandensurealignmentwithbusinessandtechnicalgoals./lilibRiskManagement:/bIdentifyandescalateanyroadblockswithproposedsolutionstoensureseamlessprojectexecution./li/ulh4Qualifications:/h4ullibEducation:/bBachelorofSciencedegree(required);advanceddegreespreferred./lilibExperience:/bMinimum8yearsofexperienceindigitalprogrammanagement,withafocusonretailorQSRbrands.Experienceinloyaltyprogramsanddigitalstrategyishighlypreferred.Peoplemanagementexperienceisrequired./lilibTechnicalSkills:/bStrongfamiliaritywithITpractices,includinginfrastructure,databasemanagement,anddigitalplatforms.ProficientinprojectmanagementandanalytictoolssuchasSQL,Python,R,andSAS.StrongskillsinMSOffice,includingExcel,Word,andPowerPoint.Experiencewithdata-drivenstrategiestoenhancecustomerexperience./lilibIndustryKnowledge:/bPriorexperienceinQSR(QuickServiceRestaurant)orfranchisebrandmanagementishighlypreferred.Abilitytomanagemultipleprojectssimultaneouslyandprioritizeeffectively./lilibLanguageRequirements:/bBilingualinKoreanandEnglishisrequired(fluencyinbothlanguagesiscriticalduetocollaborationwithCMOandotherstakeholders)./lilibTravel:/bWillingnesstotravelupto25%./li/ul



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