Internal Sales Support Specialist

4 weeks ago

Suwanee, Georgia, United States DEVELON | HD Hyundai Infracore North America LLC Full time

Job Summary

Develon is seeking a highly skilled Internal Sales Support Specialist to manage wholesale activities and SAP order management for heavy equipment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask.

Key Responsibilities

  • Manage customer orders and make product delivery commitments with customer service excellence.
  • Interact with sales, storage yards, production facilities, 3rd party vendors, logistics, internal finance, operations, and SIOP personnel as needed to provide customers with on-time, in-spec delivery of products, documentation, and service.
  • Manage domestic and international orders from order to cash, ensuring accurate and timely processing of orders in SAP, accurate posting of shipments when applicable, as well as invoice accuracy.
  • Establish and maintain contact with customers. Respond to incoming customer inquiries on order specifics and assist with general information (list price quotes, new products, product availability, etc.).
  • Utilize proactive and/or reactive approaches to prevent, correct, and inform customers of events that could result in the delivery of products to end user.
  • Maintain current information on Customer Master Data in SAP and complete customer files for historical documentation.
  • Maintain a daily desk routine, including the monitoring of reports to ensure orders are clean and have deliveries, shipments are on time, and invoices are generated.
  • Manage and reconcile inventory at various locations as needed.
  • Provide data to other functional areas as needed (order information, inventory levels, customer historical data, transit times, freight costs, etc.).
  • Support month-end closing process.

Requirements

  • Education: Bachelor's Degree Preferred
  • Experience: 0-3 years of experience
  • Travel: up to 5%
  • Professional communication, attention to detail, ability to multi-task, and organizational skills
  • Build relationships with customers and promote good customer relations
  • Ability to interact professionally with a wide variety of disciplines (i.e., Manufacturing, Product Management, Product Service, SIOP, Accounting, etc.)
  • Good software skills (Word, Excel, Outlook, etc.)
  • Solid foundational knowledge in the SAP SD module preferred
  • Knowledge of international shipping preferred
  • Coordinate dealer's requirement to capture sales opportunity
  • Heavy equipment product and spec. knowledge (training will be provided)
  • Able to learn quickly to understand product updates and complicated machinery terms
  • Process innovation
  • Good understanding of policy and process

About Develon

Develon is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law.

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