Estimator - Repair Sales Associate
4 weeks ago
We are seeking a highly motivated and customer-focused Estimator to join our team at Maaco Midwest LLC. As an Estimator, you will be responsible for providing exceptional customer service, developing and maintaining relationships with customers, and generating leads and following up on sales opportunities.
Key Responsibilities:
- Develop and maintain relationships with customers to ensure customer satisfaction and loyalty.
- Identify customer needs and provide solutions to meet those needs, including repair estimates and sales support.
- Manage customer accounts and provide customer service support, including responding to customer inquiries and resolving issues.
- Generate leads and follow up on sales opportunities to drive sales growth and revenue.
- Create and deliver estimates to potential customers, including itemized lists of necessary repairs and associated costs.
- Inspect vehicles to determine the extent of damage and create an estimate for repairs, including calculating the cost of parts, labor, and materials needed.
- Communicate repair estimates and timelines to customers, insurance companies, and technicians, and negotiate repair costs and timelines with insurance adjusters.
- Coordinate repair schedules with customers and repair technicians to ensure efficient workflow, and order necessary parts and materials for repairs.
- Conduct final inspections to ensure repairs meet quality standards and customer satisfaction, and complete paperwork, such as repair orders, invoices, and insurance forms, accurately and efficiently.
- Provide excellent customer service by addressing questions or concerns throughout the repair process, and stay updated on industry trends, repair techniques, and technology to improve accuracy and efficiency.
Requirements:
- Customer service skills and experience in the automotive industry preferred.
- Sales experience and ability to generate leads and follow up on sales opportunities.
- Strong communication and interpersonal skills, with ability to work effectively with customers, insurance companies, and technicians.
- Ability to lift up to 50 lbs and work in a fast-paced environment.
- Valid driver's license and ability to travel to customer locations as needed.
- Detail-oriented and able to multitask, with ability to prioritize tasks and meet deadlines.
- Empathy for people and situations, with ability to provide excellent customer service and resolve customer issues.
What We Offer:
A career with Maaco Midwest LLC can provide you with the tools to succeed in the automotive industry, with opportunities for growth and development. We offer a competitive compensation package, including a draw with commission, and a supportive team environment.
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