Medical Customer Service Representative

1 month ago


Indianapolis, Indiana, United States Takeda Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our donors, ensuring a positive and safe experience for all.

Key Responsibilities
  • Provide excellent customer service to donors, responding to their needs and concerns in a timely and professional manner.
  • Perform venipuncture and other phlebotomy procedures to collect plasma from donors.
  • Monitor donors during the donation process, managing any reactions or issues that may arise.
  • Operate and maintain plasmapheresis equipment, ensuring it is in good working order and performing troubleshooting tasks as needed.
  • Stock supplies, break down empty cartons, and assist with proper disposal.
  • Take and record donor pulse, blood pressure, and temperature measures, as well as monitor electronic donor questionnaire systems.
  • Perform finger sticks, test samples, and record other donor measures, including hematocrit, total protein, and weight.
  • Enter donor information into the Donor Information System (DIS).
  • Coordinate donors to the donor floor and compensate donors using the Debit Card system.
  • Support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through the use of company-approved procedures, including 5S, Value Stream Mapping, and Kaizen.
Requirements
  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Will work evenings, weekends, and holidays.
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful.
What We Offer

At Takeda, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. We offer a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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