Patient Access Coordinator

4 weeks ago


Leesport, Pennsylvania, United States St. Luke's Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at St. Luke's Hospital. The successful candidate will be responsible for completing the registration process for patients, providing excellent customer service, and ensuring accurate data entry into our computer system.

Key Responsibilities
  • Greets and directs patients and visitors, providing friendly and courteous services at all times.
  • Dispenses information and answers questions regarding the facility and its services.
  • Communicates effectively with all departments to meet customer needs.
  • Answers the telephone in a timely manner, assists, and/or directs the caller to the appropriate person or department.
  • Accurately completes the registration process for any procedure/admission as outlined by the department's policy and procedure manual.
  • Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary.
  • Maintains knowledge of current insurance regulations and policies.
  • Verifies all insurance/self-pay through online eligibility.
  • Responsible for identifying, collecting, and recording self-pay, or co-pay and/or deductibles when applicable prior to or at time of registration.
  • Responsible for accurate order entry for Lab, Dexa, Mammo, or Radiology.
  • Maintains a working knowledge of policies and procedures pertaining to registration.
  • Demonstrates efficiency and familiarity with hospital systems.
Requirements
  • High school graduate or equivalent required.
  • Excellent customer service and interpersonal skills required (office setting preferred).
  • General computer experience with data entry required.
  • Insurance background preferred.
  • Knowledge of medical terminology.
Working Conditions

Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.



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