Senior AI Content Strategist, Knowledge Management Expert
5 days ago
At Intuit, we're committed to empowering individuals and businesses with innovative financial solutions. As a Senior AI Content Strategist, you'll play a pivotal role in shaping the future of our self-help experiences by harnessing the power of artificial intelligence.
About the RoleWe're seeking an exceptional candidate to join our Global Business Solutions Group (GBSG) Digital Experience team. In this role, you'll collaborate with product and content designers, PMs, AI engineers, and design researchers to create next-gen AI-first content experiences across our QuickBooks ecosystem.
You'll work on driving AI-first innovation in content creation, knowledge harvesting, and management, contributing to an AI-first strategy and roadmap to bring those innovations to life. Your expertise will be essential in accelerating experimentation with GenAI models & tools to support creation and curation.
Responsibilities- Drive AI-first innovation in content creation, knowledge harvesting, and management.
- Contribute to an AI-first strategy and roadmap to bring those innovations to life.
- Accelerate experimentation with GenAI models & tools to support creation and curation.
- Review and analyze product and domain-specific content from multiple internal and external sources to curate high-quality information.
- Support optimized structure and annotation of content to power development of large language models.
- Maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation.
To succeed in this role, you'll need:
- A Master's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field.
- 5-10 years of experience with content curation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields.
- Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles.
- Strong knowledge of AI/LLMs and how they work: training, source content, prompts, output evaluation, etc.
- Exceptional ability to think across various content types & formats, and personalize experiences to different audiences, channels, and touchpoints.
- Ability to understand and implement content-related processes and standards to maximize content effectiveness and outcomes.
- Strong research and analytical skills, with the ability to interpret complex information and present it in clear, concise manner.
The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.
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