Surveillance Operations Manager
4 weeks ago
The Surveillance Supervisor is a critical role within the WarHorse Gaming Omaha, LLC team, responsible for overseeing the daily operations of the surveillance department. This position requires strong leadership and analytical skills to ensure the effective protection of company assets, compliance with regulatory agencies, and adherence to company policy and procedures.
Key Responsibilities- Supervise employees and daily tasks within designated shifts to ensure the security and integrity of gaming operations.
- Monitor and report on surveillance activities, including audio-visual taping of count room operations, to ensure compliance with gaming regulations.
- Conduct investigations and prepare reports on incidents, ensuring accurate and timely documentation.
- Implement approved policies and procedures, and respond to requests from surveillance management and regulatory agencies.
- Audit procedures performed by other employees, including count rooms, slots, food and beverage, cage, and security, to ensure adherence to company policies and procedures.
- Capture, track, and document video evidence for risk management, compliance, and criminal activity.
- Must be 21 years or older.
- High school diploma/GED or equivalent experience required.
- Two (2) years experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to perform basic math, English composition skills, and computer functions.
- Knowledge of all table games preferred.
- Knowledge of slot machine usage and operation preferred.
- Knowledge of casino operations and gaming operations required.
- Knowledge of and enforcement of all gaming laws and regulations.
- Communication
- Analytical and Critical Thinking
- Teamwork Orientation
- Attention to Detail
- Problem Solving/Analysis
- Risk Assessment
- Threat Assessment
- Trust/Integrity
- Initiative
- Decision Making
- Stress Management/Composure
Travel is not required for this position.
Work HoursDue to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification Requirements- Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
- Gaming License Required? Ability to secure and maintain NE Gaming License.
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