Customer Service and Product Specialist
6 days ago
About US Foods
US Foods, a leading foodservice distributor, is committed to helping its customers succeed. With a strong culture of promoting from within and excellent training programs, we offer opportunities for growth and development.
Role Overview
We are seeking a highly organized and analytical Customer Service and Product Specialist to support our sales team in addressing customer inquiries and resolving issues in a timely manner. The successful candidate will have excellent written and oral communication skills and the ability to work independently and as part of a team.
Responsibilities
- Act as the primary point of contact for area hubs and distribution centers regarding internal sales inquiries related to product specifications, availability, scheduling, and substitutions.
- Resolve external customer and internal sales questions through phone, email, text, or other necessary means by determining answers or escalating to appropriate resources.
- Become an expert in US Foods systems and tools to provide accurate information on Prism, SmartDock, PIM/EPS, and other relevant systems.
- Execute sample policies to obtain samples for customers and Territory Managers.
- Develop and maintain current knowledge on product availability, delivery schedules, broker contacts, line information, product specifications, and substitutes to answer customer inquiries.
- Prioritize requests based on urgency and customer status.
- Establish relationships with brokers and vendors to address customer inquiries.
- Develop product category knowledge to suggest substitute products when necessary.
Requirements
- A college degree or equivalent experience in a related field such as purchasing, merchandising, sales, or customer service is required.
- A minimum of 2 years of experience in a similar role is preferred, with previous experience at US Foods being advantageous.
- Proficiency in Microsoft Office, particularly Word and Excel, is essential.
- The ideal candidate must possess exceptional organizational, analytical, and communication skills.
- Experience in research, escalation, and follow-up is crucial, with the ability to overcome objections and obstacles.
Compensation and Benefits
The estimated annual salary for this role is between $48,000 and $72,000, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
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