Customer Service and Product Specialist

6 days ago


Manassas, Virginia, United States US Foods, Inc. Full time

About US Foods

US Foods, a leading foodservice distributor, is committed to helping its customers succeed. With a strong culture of promoting from within and excellent training programs, we offer opportunities for growth and development.

Role Overview

We are seeking a highly organized and analytical Customer Service and Product Specialist to support our sales team in addressing customer inquiries and resolving issues in a timely manner. The successful candidate will have excellent written and oral communication skills and the ability to work independently and as part of a team.

Responsibilities

  • Act as the primary point of contact for area hubs and distribution centers regarding internal sales inquiries related to product specifications, availability, scheduling, and substitutions.
  • Resolve external customer and internal sales questions through phone, email, text, or other necessary means by determining answers or escalating to appropriate resources.
  • Become an expert in US Foods systems and tools to provide accurate information on Prism, SmartDock, PIM/EPS, and other relevant systems.
  • Execute sample policies to obtain samples for customers and Territory Managers.
  • Develop and maintain current knowledge on product availability, delivery schedules, broker contacts, line information, product specifications, and substitutes to answer customer inquiries.
  • Prioritize requests based on urgency and customer status.
  • Establish relationships with brokers and vendors to address customer inquiries.
  • Develop product category knowledge to suggest substitute products when necessary.

Requirements

  • A college degree or equivalent experience in a related field such as purchasing, merchandising, sales, or customer service is required.
  • A minimum of 2 years of experience in a similar role is preferred, with previous experience at US Foods being advantageous.
  • Proficiency in Microsoft Office, particularly Word and Excel, is essential.
  • The ideal candidate must possess exceptional organizational, analytical, and communication skills.
  • Experience in research, escalation, and follow-up is crucial, with the ability to overcome objections and obstacles.

Compensation and Benefits

The estimated annual salary for this role is between $48,000 and $72,000, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.



  • Manassas, Virginia, United States Jushi Full time

    Job Overview:">About Jushi:Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform setting a new standard for a sophisticated, data-driven, modern cannabis experience.Career...


  • Manassas, Virginia, United States US Foods Full time

    About the RoleWe are seeking a highly skilled Foodservice Distribution Expert to join our team as a Product Support Specialist. In this role, you will be responsible for providing exceptional customer support and product expertise to our internal sales teams and external customers.Key ResponsibilitiesAct as the central point of contact for Area hub and...


  • Manassas, Virginia, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly. With annual sales exceeding $5 billion, we're committed to being the most trusted and loved local food retailer in our community.Our MissionWe strive to provide convenient ways for our customers to prepare meals for moments that...


  • Manassas, Virginia, United States US Foods Full time

    Support Product Sales and Drive Customer SatisfactionWe are seeking a highly organized and analytical Product Sales Support Admin to join our team in Manassas, VA. This role will provide critical support to our sales team by addressing inquiries, resolving issues, and maintaining relationships with customers and vendors.Key Responsibilities:Act as the...


  • Manassas, Virginia, United States DMV Restorations INC Full time

    About the RoleDMV Restorations Inc. is a leading general contracting company in the DC, MD, and VA areas. We are seeking an experienced Customer Relationship Growth Specialist to join our team.The ideal candidate will be responsible for driving sales growth by developing and maintaining strong relationships with existing clients and identifying new business...


  • Manassas, Virginia, United States Cintas Full time

    Cintas is seeking a skilled Customer Service Representative to manage and grow customer accounts in the Rental Division. As a key member of our team, you will be responsible for delivering and picking up uniforms, shop towels, chemical cleaning products, and other rental items along an established route.This is a physical, fast-paced position that requires...


  • Manassas, Virginia, United States Full Service Glass, Inc. Full time

    Job OverviewWe are seeking a skilled Glass Installation Specialist to join our team at Full Service Glass, Inc. As a key member of our installation team, you will be responsible for installing a variety of glass and metal products at residential and commercial job sites.Key Responsibilities:Travel to job sites to inspect areas and determine client...


  • Manassas, Virginia, United States Rite Rug Flooring Full time

    Flooring Sales Specialist Job SummaryWe are seeking a highly skilled Flooring Sales Specialist to join our team at Rite Rug Flooring. As a key member of our sales team, you will be responsible for developing and maintaining relationships with clients, providing expert advice on flooring products and services, and driving sales growth.Develop and execute...


  • Manassas, Virginia, United States Raising Cane's Chicken Fingers Full time

    Job Summary: As a Customer Service Associate at Raising Cane's Chicken Fingers, you will be an integral part of our team, impacting all areas of the customer experience. Your main priority is to provide exceptional customer service, ensuring every guest leaves with a smile.Key Responsibilities:Provide great customer serviceResponsible for maintaining a clean...


  • Manassas, Virginia, United States Giant Food Full time

    About This OpportunityAt Giant Delivery, we're dedicated to making a positive impact in our communities by providing exceptional customer service and a safe, efficient delivery experience. As a key member of our team, you'll play a vital role in helping us achieve this goal.ResponsibilitiesDeliver groceries and other products to customers in a timely and...

  • Customer Service

    3 weeks ago


    Manassas, Virginia, United States Two-Tac LLC Full time

    About the RoleAt G.I. Johns, we are seeking a highly motivated Customer Service & Dispatch Representative to join our team in Manassas Park, VA. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing customer expectations, and driving business development.Key ResponsibilitiesProvide outstanding...


  • Manassas, Virginia, United States Golden Corral Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Golden Corral. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience.Key ResponsibilitiesGuest Service: Greet guests warmly, offer assistance, and address any concerns in a...


  • Manassas, Virginia, United States Harris Teeter, LLC Full time

    About the RoleAs a seasoned Customer Service Operations Director at Harris Teeter, LLC, you will oversee the daily operations of our customer-facing teams, ensuring exceptional service delivery and driving sales growth. Your leadership skills and passion for excellence will make a significant impact on our customers' experiences.The ideal candidate will have...


  • Manassas, Virginia, United States AAA Mid Atlantic Full time

    Unlock Your Potential as an Automotive Repair SpecialistAt AAA Mid Atlantic, we're seeking a skilled Automotive Repair Specialist to join our team of professionals. As a key member of our Car Care team, you'll play a vital role in delivering exceptional service to our customers.Key Responsibilities:Accurately perform maintenance and advanced automotive...


  • Manassas, Virginia, United States Penske Full time

    About the RolePenske is seeking a highly motivated Customer Service Representative and Fueler to join our team. In this role, you will be responsible for greeting customers, ensuring their vehicles are fueled and washed, and performing vehicle readiness inspections.


  • Manassas, Virginia, United States US Foods, Inc. Full time

    About US FoodsWe are a leading foodservice distributor dedicated to helping our customers succeed in the competitive food industry.Our company culture and history of promoting from within, excellent training programs, and continuous improvement focus make us an attractive place to build a career. We offer opportunities for growth and development in a dynamic...


  • Manassas, Virginia, United States Colliflower Inc Full time

    At Colliflower Inc., we are seeking a highly motivated and detail-oriented individual to fill the role of Hose and Fluid Connector Specialist Trainee. This exciting opportunity is available in our Manassas, VA location, and is an excellent chance for someone to learn about our business operations, customer service, inventory management, sales, product...

  • Waxing Specialist

    7 days ago


    Manassas, Virginia, United States European Wax Center Full time

    Job DescriptionWe are seeking a skilled Cosmetologist, Esthetician, or Wax Specialist to join our team at European Wax Center. As a member of our dynamic team, you will have the opportunity to grow and develop your skills in a fast-paced environment.About UsWe are a multinational family of franchises dedicated to providing exceptional waxing services to our...


  • Manassas, Virginia, United States SEACORP Full time

    SEACORP is seeking a well-qualified Cybersecurity Specialist to join our dynamic team in Manassas, VA.The selected candidate will be responsible for test, evaluation, and design verification of the system under development.Job Responsibilities:Developing, modifying, and executing test plans, test procedures, and test reports.Ensuring functional and technical...

  • Delivery Specialist

    2 weeks ago


    Manassas, Virginia, United States Didlake Full time

    Job Summary: We are seeking a skilled Delivery Specialist to join our team at Didlake, Inc. in the D.C. Metropolitan area. The successful candidate will be responsible for safely transporting supplies and personnel as required, while maintaining a professional image and interacting effectively with Didlake clients.Key Responsibilities:Transportation:...