Customer Experience Lead

7 days ago


Syracuse, Indiana, United States POLYWOOD Full time

At POLYWOOD, we're driven by innovation and a passion for delivering exceptional customer experiences. As our Customer Experience Supervisor, you'll play a pivotal role in leading and supporting our customer service team, ensuring seamless interactions and maintaining the highest standards of quality.

About the Role

This is a unique opportunity to elevate the customer journey while fostering a positive, collaborative team environment. Your key responsibilities will include:

  • Leading a team of Customer Experience representatives, promoting a productive work culture and providing guidance and mentorship when needed.
  • Handling escalations with professionalism and care, ensuring swift resolution and minimal disruption to customers.
  • Evaluating customer interactions and implementing improvements to maintain top-notch quality standards.
  • Developing effective de-escalation strategies to ensure smooth experiences for customers.
  • Managing payroll operations for the Customer Experience team to ensure accuracy and timeliness.
What You'll Love About Working with Us

We're a forward-thinking company that values creativity, new ideas, and innovation in customer care. Our commitment to sustainability and growth opportunities makes us an attractive destination for professionals looking to make a meaningful impact.

As part of our team, you'll enjoy:

  • A dynamic work environment that encourages collaboration and recognizes individual contributions.
  • Access to training and development programs to support your career growth and professional advancement.
  • The satisfaction of working for a company that prioritizes its employees' well-being and offers competitive pay and benefits.
Requirements

To succeed in this role, you'll need:

  • At least 4 years of leadership experience in customer service settings, with a strong track record in team management and escalation handling.
  • Exceptional communication skills, enabling you to connect effectively with customers and team members alike.
  • Technical proficiency in Zendesk or similar customer service software.
  • Strong multitasking abilities, with the capacity to prioritize, juggle multiple responsibilities, and excel within a dynamic team environment.
Compensation and Benefits

We offer a highly competitive salary range of $65,000 - $85,000 per year, depending on location and experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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