Customer Experience Lead
7 days ago
At POLYWOOD, we're driven by innovation and a passion for delivering exceptional customer experiences. As our Customer Experience Supervisor, you'll play a pivotal role in leading and supporting our customer service team, ensuring seamless interactions and maintaining the highest standards of quality.
About the RoleThis is a unique opportunity to elevate the customer journey while fostering a positive, collaborative team environment. Your key responsibilities will include:
- Leading a team of Customer Experience representatives, promoting a productive work culture and providing guidance and mentorship when needed.
- Handling escalations with professionalism and care, ensuring swift resolution and minimal disruption to customers.
- Evaluating customer interactions and implementing improvements to maintain top-notch quality standards.
- Developing effective de-escalation strategies to ensure smooth experiences for customers.
- Managing payroll operations for the Customer Experience team to ensure accuracy and timeliness.
We're a forward-thinking company that values creativity, new ideas, and innovation in customer care. Our commitment to sustainability and growth opportunities makes us an attractive destination for professionals looking to make a meaningful impact.
As part of our team, you'll enjoy:
- A dynamic work environment that encourages collaboration and recognizes individual contributions.
- Access to training and development programs to support your career growth and professional advancement.
- The satisfaction of working for a company that prioritizes its employees' well-being and offers competitive pay and benefits.
To succeed in this role, you'll need:
- At least 4 years of leadership experience in customer service settings, with a strong track record in team management and escalation handling.
- Exceptional communication skills, enabling you to connect effectively with customers and team members alike.
- Technical proficiency in Zendesk or similar customer service software.
- Strong multitasking abilities, with the capacity to prioritize, juggle multiple responsibilities, and excel within a dynamic team environment.
We offer a highly competitive salary range of $65,000 - $85,000 per year, depending on location and experience. Additionally, you'll enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
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