Customer Service Ambassador

6 days ago


Pawtucket, Rhode Island, United States Pet Food Experts Inc Full time
Job Overview

Pet Food Experts Inc is a leading distributor of pet food products, committed to building strong relationships with its clients and partners.

We are seeking a highly skilled Customer Service Representative to join our team. As the primary point of contact for retailers, vendors, and sales team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and maintaining long-lasting relationships.

Key Responsibilities:

  • Resolve retailer queries and concerns in a timely and efficient manner
  • Build strong relationships with retailers through effective communication and issue resolution
  • Facilitate transportation and operational changes, ensuring seamless execution
  • Manage open orders, show orders, and product availability, coordinating forecasting as needed
  • Anticipate and meet customer needs, ensuring complete satisfaction
  • Maximize positive relationships through a shared commitment to delivering an outstanding customer experience
Requirements

To succeed in this role, you will require:

  • A high school education or equivalent, with a college degree preferred
  • A minimum of one year's experience in a customer-facing role, with demonstrated problem-solving abilities
  • Prior call center experience is advantageous, as is prior experience with a CRM platform and industry product knowledge
  • You must possess decision-making skills, work independently, and take accountability for your actions
  • Excellent planning, multitasking, and organizational skills are essential

We offer a comprehensive benefits package, including medical, dental, and vision coverage, PTO, 401(k) match, paid holidays, paid parental leave, and pet perks product discounts. We also provide a hybrid schedule and are an equal opportunity employer.



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