Customer Service Excellence Coordinator
7 days ago
We are seeking a skilled Customer Experience Associate to join our team at The Hertz Corporation. In this role, you will be responsible for providing exceptional customer service that exceeds expectations and drives customer satisfaction and retention.
Job SummaryThe ideal candidate will possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide solutions to their queries. As a Customer Experience Associate, you will be the first point of contact for customers, resolving their issues promptly and professionally.
This is an exciting opportunity to join a dynamic team and contribute to the success of our business. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this role.
Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
- Resolve customer complaints and concerns in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain knowledge of our products and services to effectively communicate with customers.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience in a retail or automotive environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet productivity standards.
What We Offer:
- A competitive salary of $45,000 - $55,000 per year, depending on location and experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Ongoing training and development opportunities to enhance your skills and career progression.
About Us:
The Hertz Corporation is a leading global car rental company with operations in over 150 countries. We are committed to providing exceptional customer experiences and creating value for our stakeholders.
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