Customer Experience Ambassador

1 day ago

Washington, Washington, D.C., United States Soho House Full time
Transform Dining Experiences

At Ned's Club Washington DC, we're dedicated to delivering exceptional service in our restaurants and bars. As a Customer Experience Ambassador, you'll be the face of hospitality, ensuring every guest enjoys an unforgettable experience.

Your role will involve:

  • Becoming the primary point of contact for members' dining experiences, tailoring your service to meet their expectations.
  • Utilizing your in-depth knowledge of our menus to answer queries and provide recommendations, ensuring each guest receives the perfect meal.
  • Maintaining impeccable presentation and providing a slick operation, even when not directly interacting with guests.
  • Ensuring high food and drink quality and presentation standards are consistently met.
  • Collaborating with our membership relations team to provide members with an exceptional experience.
  • Builiding rapport with members over time, learning their preferences and using this information to enhance their future visits.
What You Can Bring

To succeed in this role, you'll need:

  • Rapport-building skills to connect with members and provide personalized experiences.
  • A bright personality and genuine warmth, with a passion for outstanding hospitality.
  • A calm demeanor and ability to defuse situations and turn them into positive outcomes.
  • Confidentiality, as you may interact with high-profile individuals who value their privacy.
  • Great all-round food and drinks knowledge, or a willingness to learn about our menus.
What We Offer

We're committed to supporting your growth and success:

  • A competitive salary of $12.00/hour plus gratuity.
  • Medical, dental, vision, company-paid life, STD, LTD insurance.
  • Complimentary meals in our friendly team restaurant.
  • Exciting learning and development programs to help progress your career.
  • Exclusive rates with our hotels for stays and dining.
  • Paid time off and 401k matching.
  • An employee assistance program offering advice and support.
  • Reward and recognition initiatives.

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