Guitar Specialist and Maintenance Technician
4 days ago
At Guitar Center, we're passionate about fostering a culture that encourages creativity and music-making. Our mission is to develop lifelong musicians and make a positive impact in the world by enabling people to experience the joy of creating music.
We're seeking a skilled Repair Tech (Guitar) to join our team, providing exceptional maintenance and repair services for customer-owned instruments while assisting with inventory upkeep. This role involves continually building and increasing business through outstanding customer experiences and high-quality work.
To succeed as a Repair Technician at Guitar Center, you'll need to possess the following key characteristics:
- Customer Focus: Provide an excellent customer experience by understanding customer service principles, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Identify opportunities & issues and follow through on work activities to capitalize or resolve them, learn quickly, and take positive action without being requested to do so.
- Selling: Work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Effectively train learners and communicate information and techniques so that they are retained.
In this role, you'll interact with customers, ensuring a positive customer experience, service customer-owned instruments with a high level of craftsmanship, maintain store-owned gear as requested, complete warranty repair work, and perform additional duties as assigned.
Why choose Guitar Center? We offer robust benefits and perks, including medical, dental, vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. As a musician-friendly employer, we also provide gig leave – allowing you to take time off to share your music with the world and return to your job after your tour.
Requirements for this position include a skilled understanding of repairing guitars. While foundational product knowledge on Guitar Center products is preferred, it's not required. At Guitar Center, we're committed to equal employment opportunity and fair hiring practices. We welcome applicants from diverse backgrounds and abilities.
We estimate the salary for this position to be around $50,000 - $70,000 per year, depending on location and experience.
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