Electronics Repair Specialist
1 week ago
We are seeking a highly skilled and motivated UBIF Technician to join our team at Asurion. As a UBIF Technician, you will be the face of our company, delivering exceptional customer experiences and providing technical expertise to our customers.
Key Responsibilities- Resolve customer issues by troubleshooting and repairing their electronic devices
- Bring sales experience to consistently sell the Connected Home product and provide personalized customer experiences
- Learn and apply the details of the Connected Home product to meet customer needs
- Perform in sales, provide excellent service and technical/repair support, and create satisfied customers
- Expand your knowledge of ubreakifix's products and culture
- Deliver world-class customer service and demonstrate ubreakifix's Core Values
- Be responsible for inventory management and organize same-day pick-up inventory
- Work with cross-functional teams to deliver on programs/processes and provide feedback on work instructions
- A passion for solving problems and delivering solutions
- A love for people and the devices that enrich their lives
- One or more years of customer service/retail sales experience preferred
- A willingness to learn and leverage sales resources provided by Asurion
- Reliable and flexible when it comes to dealing with difficult situations
- The ability to quickly adapt in an ever-changing environment
- Motivated to meet and exceed evolving key performance objectives
- Ability to work a flexible retail schedule
- Six months experience with product service support or electronics troubleshooting
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent preferred
- Willing to undergo and pass a background check including Criminal and Drug Test
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
Asurion has been a leader in innovation for over 25 years, creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have, and protection of their devices to ensure they quickly get a replacement or repair if anything goes wrong.
We are committed to delivering award-winning, personalized customer experiences and building authentic connections with customers that drive long-lasting relationships. If you are passionate about technology and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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