Family Resource Specialist with Community Focus

7 days ago


Napa, California, United States Cope Family Center Full time
Job Summary

We are seeking a highly motivated and compassionate Family Resource Specialist to join our team at the Cope Family Center. As the first point of contact for individuals and families, you will provide an initial intake, assessment, and/or crisis triage to meet their needs.

Key Responsibilities:
  • Act as the face of the organization, answering phones, greeting visitors, and responding to emails in a professional and friendly manner.
  • Maintain a welcoming and organized front office environment.
  • Provide brief crisis intervention and assessment to connect families to resources and referrals.
  • Process intake and referrals from other community agencies and provide resources and referrals to Cope programs and services.
Required Skills and Qualifications:
  • Bachelor's degree in Social Work, Psychology, or related field (preferred).
  • Fluency in English and Spanish (oral and written) is required.
  • One year of experience working with families and children, including general office administrative experience (preferred).
  • Effective oral and written communication skills, including listening empathetically and providing feedback.
  • Prioritization and time management skills, with the ability to stay calm under pressure.
Benefits:
  • Health, Dental, and Vision Insurance.
  • Retirement Account 401(k) + matching.
  • Life Insurance.
  • Employee Assistance Program.
Estimated Salary Range:

$24-$26 per hour, depending on experience.



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