Customer Support Representative

4 weeks ago


Concord, California, United States Jopari Solutions Inc Full time
Job Summary

Jopari Solutions Inc. is seeking a highly skilled and dedicated Client Support Specialist to join our team. As a key member of our Client Support Division, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met and their issues are resolved in a timely and efficient manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or other communication channels.
  • Escalate and monitor issues that require coordination with internal departments or external business partners.
  • Document all communications, research, and relevant information in our ticketing system.
  • Evaluate and resolve problems in a timely and efficient manner.
  • Provide customers with status updates for outstanding inquiries and issues.
  • Direct and escalate requests internally for unresolved issues.
  • Develop and maintain rapport with customers.
  • Identify trends for process improvement.
Requirements
  • 3+ years of experience in a call center or customer care environment.
  • Experience with medical billing and insurance industry.
  • Proficiency with Microsoft Office Suite Products.
  • Proven technical experience and troubleshooting skills.
  • Exceptional multitasking and communication skills.
  • Ability to work independently with minimal supervision.
Desired Competencies
  • Strong sense of urgency in addressing and responding to issues.
  • Excellent interpersonal and communication skills.
  • Adaptive listening skills with ability to translate layman issues to technical staff and vice versa.
  • Thorough attention to detail and accuracy.
  • Ability to effectively multi-task and prioritize issues and requests.
What We Offer
  • Remote work option or opportunity to work in our Concord, CA corporate office.
  • Full-time position with competitive hourly rate.
  • Opportunity to work with a dynamic team and contribute to process improvements.


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