Service Coordinator

7 hours ago


Springfield, Illinois, United States RAYUS Radiology Full time
Key Responsibilities

This position focuses on providing exceptional patient service and ensuring efficient exam scheduling for RAYUS Radiology. Key duties include:

  • Responding to patient inquiries and managing phone calls in a professional and timely manner.
  • Maintaining a positive and courteous demeanor when interacting with patients, referring offices, and staff.
  • Scheduling patient examinations in accordance with company policy.
  • Collecting and recording necessary personal, financial, and insurance information accurately.
  • Entering patient data into information systems with precision and attention to detail.
  • Communicating scheduling changes to technologists to ensure optimal patient satisfaction.
  • Updating and maintaining an accurate database of current and potential referring physicians.
  • Providing backup support for front office staff as needed.
  • Managing 1-800 number calls and routing them to the appropriate department or associate.
Insurance and Administrative Tasks

The successful candidate will also be responsible for:

  • Obtaining pre-certification for exams as required by insurance companies.
  • Verifying insurance coverage for same-day add-ons.
  • Utilizing knowledge of insurance carriers and procedures to obtain necessary authorizations.
Requirements and Qualifications

To be considered for this role, applicants must:

  • Hold a high school diploma or equivalent.
  • Have experience with Microsoft Office Suite and typing.
  • Be proficient in using computer systems and handling high-volume phone calls.

Prior customer service experience, medical terminology knowledge, and bilingual abilities are preferred but not required.

RAYUS Radiology is committed to delivering exceptional clinical services and patient care. We believe that our brilliant team, technology, and services make us a leader in healthcare. We are an EO Employer/Vets/Disabled and offer Daily Pay.



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