Event Staff Representative

1 month ago


Miami, Florida, United States Binbox Lockers Full time
Event Staff Job Description

Binbox Lockers is seeking a highly motivated and organized Event Staff member to join our team. As an Event Staff representative, you will be responsible for ensuring a seamless customer experience at our events.

Key Responsibilities:
  • Provide exceptional customer service to event attendees, ensuring a positive and memorable experience.
  • Set up and tear down rental spaces, including moving lockers, covering and uncovering lockers, and setting up tents, tables, and chairs.
  • Inspect and test machinery to detect malfunctions and communicate equipment problems to the product manager as needed.
  • Perform maintenance tasks, such as changing batteries and adjusting locker doors and locks.
  • Assist customers with navigating to the locker area and creating traffic flow for ease of entry and exit.
  • Provide proactive support to customers using the Binbox app and completing rental transactions.
  • Work independently or with a team, depending on the size of the event.
  • Ensure nightly reports and logs are up to date before closing out the event.
Requirements:
  • Ability to test, troubleshoot, and use tools to repair product.
  • Proactive and positive customer-facing skills.
  • Technical familiarity with downloading iOS and Android app technology to problem-solve and assist customers with rental transactions.
  • At least 18 years old.
  • Flexibility to remain onsite outdoors until event responsibilities are concluded.
  • Ability to lift 50 pounds on your own and walk and stand for extended periods of time.
Preferred Experience:
  • Previous maintenance experience.
  • Previous customer service experience.


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