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Inside Service Technician

1 month ago

New Berlin, Wisconsin, United States Ontech Talent Full time
Job Description

As a Technical Support Specialist at Ontech Talent, you will be responsible for providing technical assistance to customers via phone, email, and in-person visits. Your primary goal will be to resolve customer issues in a timely and professional manner.

Key Responsibilities:

  • Receive and respond to customer inquiries and issues via phone, email, and in-person visits.
  • Diagnose and resolve technical issues related to our products and services.
  • Provide technical support and training to customers as needed.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track customer interactions and issues.

Requirements:

  • Associate degree or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.