Advanced IT Support Specialist
1 day ago
Job Overview:
The Level II Technician plays a crucial role in the success of our Technical Services Department. Reporting to the Technical Services Lead and Solutions Architect, this individual contributor completes PC, Server, Network, and Application support projects. They work closely with Service and Support Specialists to resolve client IT-related issues.
Key Responsibilities:
Provide timely and effective resolution of end-user issues through telephone, web portal, and email support.
Provisioning and system setup for new hires to ensure seamless onboarding.
Prioritize incidents and service requests according to defined processes to meet SLAs.
Utilize remote tools and diagnostic utilities to aid in resolving support requests.
Perform on-site fixes at clients' locations when remote tools are not suitable, including hardware repairs and delivery of peripherals.
Install and configure hardware and software components throughout various network infrastructure devices.
Ensure virus definitions are up-to-date by installing antivirus software.
Administer servers via Active Directory, File & Print services, DNS, DHCP.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Foster good relationships with all departments and colleagues.
Evaluate and ensure adherence to company safety and security standards.
Requirements:
A minimum of 5 years of experience as a help desk or field technician.
Excellent technical skills, including Network, Servers, ISP, VLANS, VoIP, and VPN.
Previous experience with Sophos Firewalls is a plus.
A valid Driver's License and clean driving record.
CompTIA A+ and/or CompTIA Network+ certifications are an asset.
Salary Estimate: $60,000 - $80,000 per year, depending on location and experience.
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