Medical Assistant

3 weeks ago

Reading, Pennsylvania, United States Guidehealth Full time
Job Summary

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers.

Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers.

Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

We are only accepting applications for local candidates who reside or plan to reside within a 90-minute drive of Reading, PA.

Key Responsibilities
  • Assist patients in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans, and closing care gaps.
  • Accurately document patients' medical history and medical issues in the electronic health record (EHR).
  • Understand the referral and prior authorization process.
  • Continuously build a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
  • Implement and meet assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
  • Utilize effective communication modalities (calls, texts, portals, emails) to engage high-risk patients.
  • Appropriately escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice, or Guidehealth leadership.
  • Occasional travel to the supported primary care physician offices.
Requirements
  • Certified or Registered Medical Assistant OR certified EMT required.
  • A love for patient coordination to serve people with complex medical and social needs.
  • Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
  • Experience and understanding of medical terminology and the function of a primary care physician practice.
  • Knowledge of social determinants of health.
  • Demonstrated use and comfort with documentation within electronic health records (EHRs), care management analytics databases, use of computer programs, databases, and a variety of software programs.
  • Familiar with a wide variety of electronic health records, such as EPIC, Athena, Cerner.
  • Exceptional written, visual, and verbal communication skills.
  • Ability to work independently as part of a patient's overall care team under supervision of licensed clinical professionals.
  • Demonstrated ability to work successfully in a remote work environment.

The base pay range for this role is between $21-$24 per hour paid bi-weekly.

Diversity, inclusion, and belonging are at the core of Guidehealth's values. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth's custodianship as well as Guidehealth Intellectual Properties.

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