Experienced Member Service Professional

4 days ago


Dover, Minnesota, United States Vail Resorts Full time
Job Summary:

The Member Services Associate is the face of the member services locations and acts as an ambassador to the My Epic Gear program, providing exceptional guest service and strong organizational skills to work with a team or autonomously.

Job Responsibilities:
  • Provide exceptional service to our members at our member services locations
  • Preparing and setting up the gear for upcoming My Epic Gear reservations
  • Conducts transactions at front of house POS using various software programs
  • Responsible for general cleanliness and organization of member facing areas
  • Assists with inventory control with My Epic Gear and Retail product
  • Communicate member requests with other departments as needed
  • Assists in movement of gear to and from member services to slopeside locations and tune shops
  • Other duties as assigned
Job Requirements:
  • Keen to learn new skills, open-minded, and can adapt to changing situations
  • Must have excellent oral and written communication, organization skills, and administration abilities
  • Willingness and ability to stand for 8 hours
  • Ability to lift 50 lbs.
  • Ability to work a flexible schedule; weekends and holidays required
Employee Benefits:


• Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary

My Epic gear is a new gear membership that provides all the benefits of owning gear, but with more choice, lower cost, and no hassle. Membership unlocks access to over 60 of the latest ski and snowboard models and the convenience of choosing in-resort delivery and daily slopeside pick-up & drop-off, at 12 North American resorts. All managed from the palm of your hand in the My Epic app.



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