Global Security Operations Center Monitor

4 days ago


Seattle, Washington, United States Johnson Controls Full time
Job Summary

We are seeking a highly skilled Global Security Operations Center Monitor to join our team at Johnson Controls. As a key member of our SOC, you will be responsible for providing alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation globally 24 hours a day, 7 days a week.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will respond to all alarm events and answer incoming calls regarding customer alarms quickly and efficiently. Your strong analytical skills and attention to detail will enable you to effectively manage competing priorities and provide exceptional service to our customers.

Key Responsibilities
  • Respond to all alarm events and answer incoming calls regarding customer alarms
  • Provide emergency and non-emergency security messaging and incident escalation
  • Work collaboratively with internal teams to resolve incidents and maintain a safe and healthy workplace
  • Contribute to well-staffed and efficient operations through effective time management and communication skills
Requirements

To succeed in this role, you will need:

  • Knowledge of the security or technology industry
  • Energetic, enthusiastic yet considered and calm under pressure
  • Able to speak up and be heard, driven, and ready to make a mark on a global scale
  • Strong computer skills, including Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
  • Analytical, organized, and able to manage competing priorities
  • Experience within the SOC environment (preferred) or security, military, law enforcement, or emergency services experience (preferred)
What We Offer

We offer a competitive benefits package and a salary range of $25-$30 per hour, dependent on education, experience, knowledge, skills, and abilities. This position includes a comprehensive benefits package, which can be viewed on our main careers page.

In addition to a competitive salary and benefits package, we also offer opportunities for professional growth and development. If you are a motivated and experienced individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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