Donor Experience Ambassador
3 weeks ago
Job Summary
The Donor Care Technician will be responsible for enhancing and maximizing the donor experience at The Blood Connection. This includes welcoming and registering donors, performing donor health history and physical assessments, and ensuring a smooth and efficient donation process.
Key Responsibilities
- Greet donors and guests with a smile and create a welcoming ambiance
- Assess donor eligibility through computer verification and medical history
- Perform donor health history and physical assessments according to standard operating procedures
- Escort donors through the donation process and ensure proper handoff to collections team members
- Maintain a clean and organized storefront area, including visual inspections and reporting of non-conformances
- Communicate the TBC vision of donor experience to patrons and convey organizational values
- Engage donors in conversation and make them feel important
- Report observations that may tarnish a donor's experience to management
Requirements
- High School Diploma or GED
- Customer service experience preferred
- Valid Driver's License with no major infractions and dependable transportation
- Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
- Ability to work with all levels and in a diverse work environment
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting and/or pulling/pushing up to 50 pounds, sitting, standing, or walking for an extended period, bending and twisting.
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