Servicing Operations Director

1 week ago

Atlanta, Georgia, United States Stellantis Financial Services US Full time
About the Role

We are seeking a highly skilled Servicing Operations Director to join our team at Stellantis Financial Services US. As a key member of our organization, you will be responsible for developing and implementing budgeting and forecasting models, delivering actionable reports on CTQ Servicing processes, and managing vendor relationships.

Key Responsibilities
  • Collaborate with Cost Center Executives to develop and refine budgeting and forecasting models for up to nine Cost Centers.
  • Deliver insightful reports on CTQ Servicing processes and key performance indicators to inform business decisions.
  • Manage key vendor relationships, evaluating vendor performance through service level agreements, operational audits, and surveys to ensure continuous improvement.
  • Lead cross-functional teams on various project and product initiatives to drive process improvements and enhance customer experience.
  • Develop and implement process redesigns to improve turnaround times, reduce error rates, and enhance financial results while ensuring compliance with policies and regulations.
  • Provide a comprehensive view of how servicing processes and internal system configurations impact customer experience and financial outcomes.
  • Help develop roadmaps for each business unit from both business and technical perspectives, including integrated KPIs.
  • Develop a thorough understanding of all Servicing Departments, including their use of existing technology, management practices, hiring strategies, and interdependencies.
  • Work with appropriate functions to improve JD Power Customer Satisfaction surveys.
  • Prepare and present decks to various internal and external stakeholders.
Requirements
  • 5+ years of experience in instalment lending with a focus on Servicing.
  • 5+ years of experience in a leadership role.
  • Demonstrated track record of success in managing process improvement and process redesign.
  • Excellent and proven advanced Excel skills.
  • Experience creating and implementing OpEx budget models.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
  • Strong financial acumen.
  • Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.
Additional Information

This role is an exciting opportunity to advance your career in a dynamic and growing organization. We offer a competitive compensation package and a collaborative work environment that values innovation and teamwork.

We are an equal opportunity employer and are committed to providing a workplace that is free of harassment, discrimination, and intimidation. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.

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