Customer Service Representative

3 days ago


McAllen, Texas, United States Kemper Full time

About Kemper
Kemper is a leading specialized insurer dedicated to providing exceptional customer experiences. Our success is built on the talent and diversity of our team members, who make a positive impact in the lives of our customers every day.

Job Summary
We are seeking a dedicated and caring bilingual (Spanish/English) professional to assist our clients with policy inquiries and changes. This role offers a unique opportunity to provide excellent customer service and work in a dynamic contact center environment.

Key Responsibilities

  • Review policy information to determine if the risk meets company underwriting guidelines and processes.
  • Serve as the primary contact point for insureds, agents, and lien holders for policy-related inquiries.
  • Provide superior customer service and offer solutions and/or options within company guidelines.
  • Attend office-based training or meetings as needed.

Requirements

  • High school diploma or GED.
  • 6 months of previous customer service experience required. Call center and/or insurance-related experience preferred.
  • Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
  • PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
  • Successfully complete all required new hire training as per Departmental guidelines.

Kemper is an Equal Opportunity Employer
We are committed to supporting diversity and equality across our organization and maintaining a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies.



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