Technical Support Specialist

4 days ago


Morehead, Kentucky, United States Morehead State University Full time
About the Role

This Technical Support Specialist position is part of the Information Technology Department at Morehead State University. The successful candidate will provide technical assistance to students, faculty, and staff on various aspects of computer systems, including hardware, software, and networking.

Responsibilities

* Provide timely and effective technical support to resolve customer issues and improve overall IT experience.
* Collaborate with other IT teams to implement technical solutions and troubleshoot complex problems.
* Develop and maintain knowledge of emerging technologies and best practices in IT support.
* Participate in ongoing training and professional development to enhance skills and stay up-to-date with industry trends.

Requirements and Qualifications

* Current MSU student with strong academic record and excellent communication skills.
* Proven experience in technical support or related field, with a focus on customer satisfaction and issue resolution.
* Familiarity with PC hardware, operating systems, and software applications is essential.

Compensation and Benefits

This role offers a competitive hourly wage of $10.00 and opportunities for professional growth and development. Additionally, the successful candidate will enjoy access to university facilities and resources, as well as a supportive work environment.

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