Data Analytics Leadership Role

7 days ago


Charlotte, North Carolina, United States Tillster, Inc. Full time

About the Opportunity

Tillster, Inc., a leading digital ordering and customer engagement solutions provider, seeks an experienced Manager Data Analytics to lead our Data Analytics team. As a member of our Data Science team, you will be responsible for fostering professional growth and driving innovation by integrating AI-driven solutions and evaluating buy vs. build options.

Key Responsibilities:

  • Lead and mentor a high-performing analytics team, ensuring seamless collaboration with cross-functional teams and effective communication with stakeholders.
  • Design and communicate complex data insights to drive business decisions, aligning data-driven strategies with business objectives and customer needs.
  • Collaborate in defining the data collection strategy, leveraging expertise as a Google Analytics subject matter expert.
  • Champion the design, implementation, and analysis of A/B tests to optimize customer experiences and drive business performance.
  • Support ad hoc data analysis for Tillster customers, executives, and stakeholders, surfacing patterns in the data and identifying areas for improvement.
  • Develop and update dashboards for business stakeholders, including Marketing, Product, Finance, Engineering, Account Management, and Support/Operations.
  • Create new analysis explores to enable non-technical analysts to access data, build dashboards, and solve critical business challenges on Looker technology.
  • Build reusable services and components to add to company-wide libraries in SQL, Python, and Looker.
  • Ensure maximum quality and accuracy through QA and code reviews.
  • Responsible for data product quality standards and validation test plans and test cases.

Requirements:

  • 3+ years of experience as a hands-on manager, leading a Data Analytics team in a fast-paced environment.
  • 5+ years of experience with data analytics, including the use of BI tools like Looker or Tableau to drive business outcomes.
  • Bachelor's degree or higher in Data Science/Analytics, Computer Science, Statistics, Mathematics, Economics, or related field.
  • Proven ability to lead cross-functional teams, manage multiple stakeholders, and communicate effectively across different levels of the organization.
  • Expertise in data visualization that is clear and easy to understand.
  • Strong written and verbal communications, including customer engagement and presentations.
  • Able to find meaning in KPIs and possess curiosity that digs deep when metrics do not seem to tell a full story.
  • Skill at discovering actionable insights and communicating them effectively.
  • Presentation style that fosters trust and customer confidence in both the data and Tillster's capabilities.
  • Expertise in advanced SQL, Big Query, Redshift, and/or Snowflake.
  • Expertise with Google Analytics behavioral, engagement, and ecommerce data; ideally you would have experience with custom metrics and custom reports on GA.
  • Hands-on experience with Git (Bitbucket, Gitlab, GitHub, etc.).
  • Experience conducting A/B tests and analyzing pre-post data under various circumstances.
  • Experience in deep dive analysis with vague requirements to support creative discoveries that drive business value.
  • Experience with data products, analytics, and data science in relevant area.
  • Demonstrated success working in a collaborative Agile team environment.

Compensation and Benefits:

  • Salary Range: $135,000 - $155,000 per year, based on location and experience.
  • Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
  • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision, and FSA benefits, including Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (


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