State Division Administrator 17
4 weeks ago
This position is responsible for administering the day-to-day operations of the Customer Service and Processing Division. The successful candidate will ensure timely and accurate processing of city income taxes for cities that have entered into an agreement with the State of Michigan for the full administration of income taxes.
The ideal candidate will have experience in managing a customer contact center, including responsibilities such as phone support, correspondence handling, and production tasks. They will also have experience in managing and directing multiple professional-level staff in a complex work area.
The selected candidate will be responsible for planning, organizing, and supervising the work of subordinate employees engaged in tasks associated with administering city taxes. They will also be responsible for ensuring that subordinates comply with established laws, ordinances, and related regulations.
The position requires the ability to exercise considerable judgment and discretion in solving difficult problems arising out of tax administration activities. The successful candidate will also be responsible for instructing subordinates in revised procedures or in new developments in the application of changing legal interpretations regarding the work performed.
Key Responsibilities:
- Administer the day-to-day operations of the Customer Service and Processing Division
- Ensure timely and accurate processing of city income taxes
- Manage a customer contact center, including phone support, correspondence handling, and production tasks
- Manage and direct multiple professional-level staff in a complex work area
- Ensure compliance with established laws, ordinances, and related regulations
Requirements:
- Bachelor's degree in any major
- Two years of experience as a professional manager or program/staff specialist
- Experience in managing a customer contact center and managing and directing multiple professional-level staff
Working Conditions:
The position requires working onsite on Tuesdays and Wednesdays. The selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
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