Customer Service Liaison
1 week ago
We are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team at BakeMark. In this role, you will be responsible for processing all incoming orders from customers, sales reps, and BAKEMARK affiliates in a timely and efficient manner.
Key Responsibilities:- Download PSP orders into NDS system after reviewing and correcting the ROE Edit List
- Manually enter orders into NDS or PSP system when necessary
- Review and correct Order File Status Report, transferring order files for routing
- Notify customers or sales reps of customer item "outs"
- Ensure COAs and Spec Sheets are provided to customers as needed
- Daily invoicing of credit memos
- Credit and Collections Answer telephone and direct calls to appropriate personnel
- Research customer, Sales Rep, and BAKEMARK Affiliate inquiries
- Backup Will-Call and other positions as directed by Supervisor
- Provide Sales Representative vacation relief
- File documents as directed
- Assist Office Supervisor with back-office duties as needed, such as cash handling and NDS data input
To succeed in this role, you must possess excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment.
What We Offer:- A competitive salary range of $45,000 - $65,000 per year, based on experience
- A comprehensive benefits package, including health, dental, vision, and life insurance, 401K with company match, paid holidays, and paid time off
BakeMark is a leading manufacturer and distributor of quality bakery ingredients, products, supplies, and services. With over 100 years of experience, we have established ourselves as an industry leader and trusted partner for our customers.
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