Admissions CRM Coordinator

3 days ago


Rochester, New York, United States Monroe Community College Full time
Job Summary

Monroe Community College seeks a skilled Admissions CRM Coordinator to support the Admissions recruitment and application processing functions by leveraging the Admissions CRM to its fullest capabilities.

Key Responsibilities
  • Configures and implements customized and dynamic processes, communication funnels, and workflows.
  • Manages the inquiry communication process and tracking.
  • Oversees applicant communication and tracking.
  • Analyzes communication campaign performance.
  • Develops reports and dashboards using the Admissions CRM to inform the enrollment funnel.
  • Designs and tests processes, including integration with third-party vendors.
  • Assists with data migrations, imports, and exports.
  • Provides training and support to admissions staff on CRM tool utilization.
  • Oversees event management and participant tracking.
  • Supports Admissions Counselors in territory management.
  • Participates in annual recruitment planning.
  • Collaborates with marketing to ensure all communication is updated annually.
  • Designs and updates user manuals.
  • Maintains the new student communication calendar and schedule.
  • Researches best CRM practices and recommends areas for improvement.
Requirements
  • Bachelor's degree or an Associate degree with three years' experience providing technical support at a community college Admissions Office.
  • Three years demonstrated production experience with software application development and/or database management.
  • Experience with writing Structured Query Language (SQL) and database queries.
  • Strong organizational and time management skills.
  • Experience gathering data and report writing skills.


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